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Retail Sales Representative / Agent(e) au centre d'expédition

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Date: 13-Aug-2019

Location: Ottawa, ON, CA

Company: Purolator

Posting Date:                                  
Hours of Work:                             Saturday 9:15-2:15  Part Time
Job Code:                                       254 
Location:                                       519 - Ottawa 
Bargaining Unit:                           No
Reports to:                                    Brandi Begin

 

Job Description

Customer Service Orientation

 

 

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries

    Problem Solving

  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

    Relationship Building

  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts – Vendors, building tenants, etc.

    Technology

  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control

    Communication

  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner

    Personal Responsibility and Accountability

  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

    Key Areas of Focus

  • Customer service orientation
  • Ability to problem solve
  • Excellent in relationship building
  • Experience and adaptation to using technology
  • Excellent communication skills
  • Takes personal responsibility and accountability for actions and situations
  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
  • Experience working in a team environment and independently an asset
  • Experience working in an environment with safety standards an asset

 

  • Proven track record selling within the Retail vertical.

Technical/Functional Competencies:

Negotiation
Prospecting
Self-generating business
Product Knowledge
Relationship Management
Collaboration
Value-Based Selling methodology
Situational Fluency
    
Working Conditions:                        Retail Center Environment
Salary Grade:                                    As per collective Agreement

Application Deadline:                      

*Please notify your immediate manager before applying for an internal job posting


Job Segment: Sales Rep, Relationship Manager, Sales, Customer Service