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Retail Representative

Date:  4 Jul 2024

Peterborough, ON, CA, K9J 6X6


Posting Date:                                 
Hours of Work:                            [[hoursOfWork]] 
Job Code:                                     254 
Location:                                      120 - Peterborough 
Bargaining Unit:                          Yes
Reports to:                                   Manager Retail Regional 


 It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.



Customer Service Orientation -


  • Serving our customers in the most efficient and courteous manner on the telephone and in person  Up-selling and cross selling Corporate Products and Services 
  • Handling customer complaints and inquiries Problem Solving   
  • Working to resolve problem shipments  
  • Working to resolve equipment and technology challenges 
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service  
  • Relationship Building  
  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners 
  • Building a positive relationship with customers 
  • Building a positive relationship with key contacts – Vendors, building tenants, etc.  
  • Technology   Assisting customers with shipping details and account challenges 
  • Loading, scanning, logging and calling resolution freight 
  • Cash reconciliation including deposits, key control  
  • Communication   


  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing  Listening to customers and key partners  Communicating to customers and key partners in a positive manner  
  • Personal Responsibility and Accountability   
  • Compliance to all Corporate Polices and Procedures (including uniforms)
  •  Adhering to all Safety Standards 
  • Being on time/attendance 
  • Living the Purolator Values 
  •  Representing the Purolator Values to Customers and key partners and, other duties as assigned by management   
  • Key Areas of Focus   
  • Customer service orientation  Ability to problem solve 
  • Excellent in relationship building  Experience and adaptation to using technology 
  • Excellent communication skills 
  • Takes personal responsibility and accountability for actions and situations
  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
  • Written communication; and listening skills          
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset         
  • Experience working in an environment with safety standards an asset"

Additional Responsibilities






Working Conditions: Retail Center Environment 



We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Customer Service Representative, Customer Service

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