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Fleet Warranty Clerk

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Date: 13-Apr-2021

Location: Pickering, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description

This role is responsible to support all warranty recovery from OE., aftermarket parts and service vendors under the guidance of the Warranty Administrator and National Part/Warranty Manager.


  • Takes direction from Warranty administrator to assist in warranty claim preparation and submission
  • Support Warranty administrator in review of Web Fleet Assistant (WFA) to collect submission data, validation of data to ensure it is accurate and completion and submission of vendor warranty claims. 
  • Data entry of warranty recovery in WFA against vehicle asset.
  • Collect all necessary documentation to support parts warranty submission
  • Monitor denied warranty claims and escalate to Warranty Administrator for final review.
  • Monitor all  vendor recovery deadlines to ensure vendor compliance and report noncompliance to Warranty administrator and National Parts Manager
  • Create/ submit /track claims recovery for all heavy vehicle aftermarket parts warranty recovery  all locations
  • Tracking of all warranty recovery monthly and ensure alignment with AR and Corp Finance
  • Set up new equipment warranty & PM (from on order to active)
  • Entering component / serial numbers for new vehicles as required 
  • Validating warranty / PM assignments (twice a year) under guidance of Warranty administrator
  • Review of work ordering coding daily  to improve accuracy and drive increased warranty recovery
  • Attend regional Fleet meetings conference  calls to provide support to field  as required
  • Support National Parts manager with  WFA parts warranty review/correction as required
  • Bilingualism  will be considered an asset
  • Must be able to work with limited supervision
  • Must be able to work in garage environment as required
  • All other duties as assigned 



  • 2-3 years’ experience with warranty claims submission and knowledge of warranty processing methods and logic.
  • Knowledge of vehicle operation and parts are strongly recommended, heavy and light duty vehicles
  • Excellent communication skills verbal and written
  • Experience with Excel, Outlook required
  • Experience with Cetaris Web Fleet Assistance considered an asset.







Location:                    512 - Pickering  
Working Conditions: Office Environment; Warehouse Environment 

Reports to:                  Manager Parts National 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Clerical, Transportation, Data Entry, Administrative, Operations