Retail Field Specialist

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Date: 03-Jan-2019

Location: Richmond, BC, CA

Company: Purolator

Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.  We are currently hiring a Retail Field Speciailist in the Western Canada division, to be based out of Richmond, BC.


Job Description

  • Responsible for visiting Free-standing and Terminal Retail locations within Western Canada to ensure national store standards are being met.
  • Support contact for alternate drop off locations
  • Ensure employee's are engaged and informed about current policies and procedures
  • Assist with handling service recoveries, customer complaints and inquiries
  • Assist with staffing and scheduling
  • Assist with recruitment, interviewing and onboarding of new hries
  • Responsible for scheduling and assisting with classroom training and record keeping to ensure certification training is current
  • Assist with tracking and reporting key performance metrics
  • Attend Management meetings as required


  • Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
  • One to three years Purolator Experience preferred
  • Prior retail, shipment resolution and customer facing experience an asset
  • Execellent computer skills.
  • Must be able to travel as this position will requrie traveling to different parts of Western Canada.
  • Self-Starter and action oriented (Self Directed)
  • Ability to successfully manage multiple tasks in a fast paced environment
  • Excellent interpersonal and relationship building skills
  • Must be able to function well and promote a team environment
  • Excellent oral and written communication skills required
  • Knowledge of Microsoft office


Location:                    541 - Richmond  
Working Conditions: Retail Center Environment; Warehouse Environment 


Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Change Management, Customer Service, Management

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