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Coordinator Return to work

Date:  19 Jun 2024

Saint-Laurent, Quebec, CA, H4S 2E7

Posting Date:                                 
Posting Number:                          64298   

Work Location Type:                     
Job Code:                                      1209 
Location:                                       Montreal Hub  
Reports to:                                    Senior Consultant Return to Work 


It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.



Reporting to the Sr Consultant Return to Work, the RTW Coordinator assists the RTW Specialist in the administration of WCB/CNESST claims and providing disability management support for occupational injuries and/or illnesses. The RTW Coordinator will gather investigation details and formwork to assist in WCB/CNESST reporting and where applicable, objections.  Additionally, the RTW Coordinator will assist Operations with disability management, early and safe return-to-work and temporary accommodation for all non-complex cases, ensuring compliance with legislation and corporate policies and procedures. 


  • Provides support to the RTW Specialist and Operations on non-complex, Workers’ Compensation (WCB)/CNESST claims, disability management and return-to-work ensuring operational compliance with legislation and regulations, corporate policies and procedures.
  • Reminds Operations and business partners of their administrative role for incident reporting in the H & S software system along with reporting to the provincial WCB/CNESST Boards.
  • Keeps detailed case notes of all actions on the claim and uploaded relevant documentation into the H&S software system.
  • Assist and monitor all active, non-complex return to work plans, track progress, adjust where required
  • Promotes the Return-to-Work Program by meeting with injured employees and Operations to recommend modified work in the workplace or at home.  
  • Oversees accuracy of reporting and tracking of all workplace injuries/illnesses and absences into the H & S software system.  Follows up with Operations and H& S for incomplete information/formwork to ensure compliance and positioned for objections (where applicable)
  • With support from the RTW Specialists, creates objection letters for the WCB/CNESST for lost-time and entitlement when required.   

Additional Responsibilities

  • Assists the RTW Specialist in management of IMEs: schedule appointment, write the mandate, receive expert report and do the first analysis
  • Handles Medical Evaluation Bureau (bureau d’évaluation médicale – BEM) requests (Qc only)
  • Works with provincial WCB/CNESST board, and in collaboration with RTW specialist, to request and  receive documents and files from WCB/CNESST
  • Collaboratives with RTW Specialist, Health and Safety, Operations, and other business partners to positively impact metrics relating to injury/illness and disability management outcomes
  • Populate, review for accuracy and submit Employer’s Report of Injury/Illness
  • Upload all critical information/docs into the H & S software along with requesting claim decisions in writing


University degree preferably in human resources, health care, social services, Kinesiology is preferred

  • Knowledge or experience in disability management preferred (WCB and CNESST).
  • Knowledge of relevant legislation (ie. Human Rights, WCB/CNESST, Privacy laws, Health & Safety, Labour Code)
  • Requires a valid driver’s license and clear driver’s abstract that meets Purolator’s insurance requirements
  • Verbal and written communicaiton in French and English






Location:                    565 - Montréal Hub  
Working Conditions: Office Environment; Warehouse Environment 

Posting Number:         64298 

Reports to:                  Senior Consultant Return to Work 

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. 
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play. 



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