Manager Retail Divisional, Eastern Canada

Date: 25 Feb 2025

Location:

Saint-Laurent, Quebec, CA, H4R 2A7

Posting Date:
Posting Number: 66234

Work Location Type:
Job Code:   1311
Location: Ville Saint-Laurent
Reports to:   Senior Manager Retail Field

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Responsibilities

The Retail Divisional Manager is responsible for:

•   Provide set objectives and key success measures to all stakeholders
•   Track and trend customer focused metrics and enhance overall customer experience
•   Liaison with national retail department to execute on key projects, corporate strategies and effective process improvements
•   Create quarterly reports detailing key metrics: track and report on overall revenue variance, alternate induction channel performance, process compliance, standard customer expectancy report
•   Manage financial aspect of the retail business; budget analysis
•   Assist with overall development and rollout of retail strategy at a divisional level
•   Responsible for managing brand standard for all induction points; terminal, free-standing, agent, drop boxes, partner specialists, kiosks, parcel lockers
•   Oversee training initiatives and implementation of performance management of all employees
•   Responsible for talent development of regionals managers and supervisors

Education

Bachelors degree in business or sales (or equivalent)

Experience

The ideal candidate must:

•   One to three years Retail Purolator Experience or related Management experience preferred
•   Self-Starter and action oriented (Self Directed)
•   Ability to successfully manage multiple tasks in a fast-paced environment with strict deadlines
•   Financial acumen
•   Excellent interpersonal and relationship building skills
•   Strong retail operations and process knowledge
•   Strong computer knowledge in excel, word, power point and internet
•   Problem solving and analytical skills required
•   Must be able to function well in a team environment
•   Excellent oral and written communication skills in both English and French required

POSTING DETAILS
Location: 565 - Montréal Hub
Working Conditions: Office Environment; Retail Center Environment

Posting Number: 66234

Reports to: Senior Manager Retail Field

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.