Snr Mgr. Field Operations Excellence

Date:  7 Dec 2023

Saint-Laurent, QC, CA

Posting Date:                                09/10/2023 
Posting Number:                          63214   

Work Location Type:                    Onsite 
Job Code:                                      Pending Job Code for Grade 14 
Location:                                       Saint-Laurent  
Reports to:                                    Sr Director Eastern Regional 




It’s not a package. It’s a promise®.


As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.








  • Responsible for recruitment, development, training, project completion, process controls, planning, feedback, expense /scheduling/time management.
  • Full responsibility for the Eastern Canada operations excellence organizational structure, hiring, promotions, terminations, salary increases, and a salary budget of >$1M.
  • Develops and measures the quality standards of performance of the team.
  • Allocates and prioritizes resources in collaboration with operation and sales partners.  
  • Work directly with the customer to provide out-of-the-box operational solutions, leading the onboarding of new customers and providing peak operational plans to ensure customer expectations are satisfied.
  • Integral in ensuring that customers' performance levels are satisfactory and troubleshooting/resolving issues that arise.  Issue resolution is completed directly or leads to the solution created through the engagement of the appropriate Purolator departments.
  • Responsible for all continuous improvement and cost reduction activities, new facility/material handling equipment business cases and implementation, network/capacity growth, project management, R&D pilots/support, and service/quality/process improvement activities in the region. 
  • Responsible for all service, process, quality, and visibility continuous improvement activities in the region. 
  • Responsible for all Services in Eastern Canada by creating solutions for short- and long-term service failures to both External and Internal Customers.
  • Proactively brainstorm and develop new operational processes for short- and long-term continuous improvement.




  • Bachelor of Science - Engineering Degree as a minimum requirement - or equivalent experience
  • Over 15 years of progressive experience
  • Ability to identify and drive implementation of short-term, medium-term, and long-term initiatives to improve quality of service, productivity, cost, and work environment (safety)
  • Proven experience leading a high-performing team
  • Ability to manage, with comfort, up, down, and across the organization
  • Ability to work collaboratively with external customers
  • Project Management experience leading project teams and being able to balance a significant number of projects
  • Experienced in negotiating and influencing the decision-making process (leadership level)
  • Experience in mentoring, training, and developing large teams
  • Facilitation of cross-functional activities with multi-level team members across the entire organization
  • Excellent external customer support and engagement
  • Strong presentation skills
  • Strong written and oral communication skills





Location:                    565 - Montréal Hub  
Working Conditions: Office Environment; Warehouse Environment 

Posting Number:         63214 

Reports to:                  Sr Director Eastern Regional 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process. 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. 
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play. 



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