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Senior Director, Network Transportation Operations Excellence

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Date: 03-May-2022

Location: any location, ON, CA

Company: Purolator

Job Title: Senior Director, Network Transportation Operations Excellence

Reports to: Vice President, Network Operations


It’s not a package. It’s a promise®
We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day. 


Open up to the possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


The role:

Reporting to the Vice President of Network Operations, the Senior Director, Network Transportation Operations Excellence will be responsible for designing and deploying an optimal performance and reliability strategy across the Purolator network. In order to maximize and modernize our assets and processes, this role will focus on three strategic portfolios:

  • Fleet: with over 5500 vehicles and 45 Service centres across our network this role will be responsible for driving strategic investments in carbon emission reductions, reliability, and safety leveraging the latest technologies,
  • Material Handling Equipment: maintaining and modernizing our equipment to increase uptime and reduce touch points, while fast tracking our automation strategy, and
  • Transportation & Hub:  Maximizing operational performance through identified key performance indicators for all network operations functions. Providing business intelligence and insights on operations performance, key levers and improvement opportunities. Owning the overall operations management review cadence which includes monthly business reviews, national business reviews and field operation reviews.


Candidate Profile:

The ideal candidate will be a change agent able to transform our processes and assets in a fast-paced growing environment. Your humble, hands on, business-oriented management style will drive progressive focused results through enhanced accountability. Your high energy level and commitment to excellence, will position you as a natural leader that inspires outstanding performance.


Above par strategy design and deployment techniques coupled with an inspirational communication and presentation (both written and verbal) style that fosters a ‘lean in’ interest to the topic. The ability to challenge the status quo in an open, honest, and welcoming manner. You will be confident and remain strong in your position in the face of ambiguity, when appropriate.


You will earn instant credibility based on a demonstrated track record of successful results. You will have demonstrated the ability to partner with others to drive solutions through efficiencies and synergies.


The ideal candidate will have the following professional characteristics:

  • demonstrated experience leading and improving an asset pool of similar size, scope and complexity
  • a natural ability to translate complex programs and investment strategies into identifiable, and tangible business impacts
  • C-Suite exposure, gains confidence and trust by delivering on investment objectives. Understands the overlap between logistics/operations, technology/equipment and commercial/strategy.
  • excels at developing and empowering high-performing teams to deliver exceptional results
  • proven capability to develop and maintain strong collaborative business relationships across all internal functions, and external resources such as vendors, contractors and regulators
  • thinks and plans strategically, directs and delegates judiciously and effectively
  • ability to navigate complex project environments, manages stakeholders effectively, while driving high performance through high engagement 
  • possesses a strong financial acumen and a natural ability to connect operational realities with the need to drive strong financial outcomes, connecting investment priorities to financial and business performance objectives
  • an ability to leverage data to drive insightful and impactful business strategies and results
  • a positive outlook and optimistic attitude and mindset, while also demonstrating managerial courage to make difficult decisions and initiate tough conversations, and
  • will have a strong desire to champion change, be passionate about enhancing and modernizing our assets and be a resilient, resourceful, self-starter in a fast-paced growing environment.


The Senior Director, Network Transportation Operations Excellence will:

  • Promote a people focused culture aligned with Purolator's Values and lead Purolator’s vision to be the safest, most reliable, and responsible courier company in Canada
  • Drive innovation, and modernization in electro-mechanical automation and leading Canadas largest courier fleet electrification transformation. Introduce new technologies and strategies for asset automation, electrification and modernization in our hub, terminal and network operations.
  • Manage all aspects of fleet and mechanical maintenance, engineering and modernization
  • Create an environment in which the team is challenged, coached and mentored to continuously improve. Positively shape managerial attitudes and behaviour to drive performance excellence. Lead and develop team members.
  • Participate in and lead long term planning activities that align with Purolator's vision, business objectives, and strategic priorities
  • Design and implement a 3-5 year asset reliability business strategy (including associated capital and operating budget), that aligns with the company’s 5-year priorities, by working with internal and external stakeholders
  • Work with cross-functional teams, develop and deploy initiatives and projects to drive asset reliability improvements and targeted performance
  • Create and conduct benchmarking and tracking systems that support the integration of sustainable principles in the design, implementation, and management of new and existing assets
  • Design, implement and continuously enhance a vehicle utilization strategy to improve key performance indicators (KPI’s)
  • Drive specific thought leadership plans to advance our asset reliability pillar


To be successful, you should have:

  • University degree in Business or Industrial / Mechanical engineering, or related disciplines including supply chain management.  MBA preferred.
  • 10+ years in a proven senior leadership role with a track record of success in maximizing electrification and enhancing automation technologies in a distribution and fleet environment. Experience in an ecommerce industry is an asset.
  • Vision & strategic foresight. An excellent communicator with a natural ability to think ahead and leverage key insights to quickly assimilate new concepts, recognize trends in the industry and pivot managements thinking to add value to our business. Strong analytical insights to make insightful decisions.
  • Strong technical knowledge. Enhanced automation and information systems skills. Experience in managing complex systems that rely on both industrial hardware and various forms of software.
  • Other important things: a natural ability to challenge and improve the status quo (Lean Six Sigma preferred), and a great personality!

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