Share this Job
Apply now »

Control Tower Analyst Support Representative

Date:  14-Sep-2022

Toronto, ON, CA

Work Location Type:  Hybrid

Workplace Environment:       Hybrid 


This role can sit in the following cities:    Toronto                                 


Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.


Job Description

  • This position will assist management in identifying and implementing improvement opportunities through hands-on participation, observations, audit processes, follow up, root cause analysis and reporting of trends and compliance transference knowledge and training
  • Monitor new and existing Freight operational processes for effectiveness and work with management, business owners, learning and development and process integration teams to update/issue pertinent documentation and implement changes
  • Monitor and report on CLI operational data integrity to ensure proper P&D allocation, to reduce revenue leakage and to report accurately on service performance indicators
  • Work with terminals, depots, and LTL partners to improve on POD status updates, accessorial capture and execution, cube and rescale, pick up/dispatch, delivery and line haul manifesting, EDI result codes, barcodes and BOL compliance
  • Assist management with the operational onboarding of new customers with a national and/or regional scope through the business certified program
  • Attend calls, draft processes, support the implementation, and follow up with customers and internal teams
  • Respond to, investigate and assist with discrepancies, disputes, operational issues providing the necessary background details
  • Assist Operations and Marketing with service directory matters helping to reduce cost, support enhancements, and implementation of initiatives
  • Other duties as assigned

  • Minimum 5 years in transportation-LTL/Logistics experience
  • Knowledge of Purolator Freight Operating and Reporting systems (CLI/FACTS, QlikView, Synergize/Microdea) and other BI tools
  • Advanced computer literacy in Microsoft Office Suite: Excel, Macros, Spreadsheets
  • Self-starter disposition and ability to work with minimal supervision in a fast-paced environment
  • Strong team player
  • Excellent communication skills, both oral & written
  • Demonstrated ability to work with cross-functional teams





    Location:                    530 - Corporate  
    Working Conditions: Office Environment; Call Centre; Warehouse Environment 

    Reports to:                  Mgr Trans Sys & Continuous Improvment 

    We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

    Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

    We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

    At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.



  • Job Segment: Call Center, Customer Service

    Apply now »