Operations Support Representative

Date: 14 Jul 2026

Location:

Winnipeg, MB, CA, R3H 1C9

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Operations Support Representative is a float position under which the employee collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation. Collect, track, store and prepare redbin and Other duties as assigned by Management.

Location: 1935 Sargent Ave, Winnipeg MB R3H 1C9

Working Hours: Varies according to the business operational needs

Employment Contract: Permanent

Hourly Wage: Starting at $22.13

Weekly Hours- 30

Responsibilities

Customer Service up to and including handling complaints and inquiries

Processing damages, re-tapes and completion of documents

Working on various programs on computer

Gateway (US/INT’L)

Dealing with customers/contact centers via phone

Loading, scanning, logging and calling freight for various departments

Cash reconciliation, including deposits, key control

Prepare, collect, track, and store documentation 

Send malfunctioning scanners for repair to external repair vendor.

Additional Responsibilities

Must be able to lift 70lbs./stand for 3 hour intervals

Self-motivated, enthusiastic, energetic, well groomed (Uniform Compliance)

Professional telephone manner

Exceptional interpersonal skills

Exceptional attendance

Able to work in a fast paced and demanding environment

Exceptional organizational/communication and customer service skills

Education

Experience

3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers

Skills

Operations Procedures

Document Management

Computer Operations Standards and Procedures

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 506 - Winnipeg
Working Conditions: Retail Center Environment

Posting Number: 69354

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.