Coordinator HR Contact Centre (temporary up to 13 months)
Mississauga, ON, CA, L5N 0E1 St. John's, NL, CA, A1B 4M5 Estevan, SK, CA, S4A 1A2 Langley, British Columbia, CA, V1M 3A7 Brandon, MB, CA, R7A 7B3 Miramichi, New Brunswick, CA, E1N 6J9 Dartmouth, Nova Scotia, CA, B3B 1W3 Saint-Laurent, Quebec, CA, H4R 2A7 Sault Ste Marie, ON, CA, P6B 5W6 North Battleford, SK, CA, S9A 2Z2 Mont Laurier, Quebec, CA, J9L 0E2 Sudbury, ON, CA, P3E 5P4 100 Mile House, British Columbia, CA, V0K 2E0 Hinton, AB, CA, T7V 1H2 Dawson Creek, British Columbia, CA, V1G 3A8 Burnaby, British Columbia, CA, V5C 5A9 Dieppe, New Brunswick, CA, E1A 1N8 Mount Hope, ON, CA, L0R 1W0 Calgary, AB, CA, T2E 8Z9 Stratford, ON, CA, N5A 0A3 Red Deer, AB, CA, T4P 0R8 Peterborough, ON, CA, K9J 6X6 Prince Albert, SK, CA, S6V 7L7 Yarmouth, Nova Scotia, CA, B5A 4B6 Lachine, Quebec, CA, H8R 1A1 Calgary, AB, CA, T2C 5S3 Penticton, British Columbia, CA, V2A 3K1 Woodstock, ON, CA, N4T 1S3 Winnipeg, MB, CA, R3H 1C9 Chatham, ON, CA, N7M 2V7 Barrie, ON, CA, L4N 8X9 Bridgewater, Nova Scotia, CA, B4V 3J8 Kelowna, British Columbia, CA, V1X 7R9 North York, ON, CA, M3B 2S9 Brantford, ON, CA, N3T 5L7 Dieppe, New Brunswick, CA, E1A 7P5 Anjou, Quebec, CA, H1J 2X9 Sorel, Quebec, CA, J3R 3A8 Edmonton, AB, CA, T6P 1J4 Scarborough, ON, CA, M1V 4V8 Moose Jaw, SK, CA, S6H 3M2 Saint John, New Brunswick, CA, E2M 5V3 Granby, Quebec, CA, J2G 9J5 Pembroke, ON, CA, K8B 1A7 Dorval, Quebec, CA, H9P 2R9 Matane, Quebec, CA, G4W 0J3 Fort McMurray, AB, CA, T9H 5C6 Truro, Nova Scotia, CA, B6L 1N8 Pickering, ON, CA, L1W 3S3 Whitehorse, Yukon, CA, Y1A 4Z3 Fort Frances, ON, CA, P9A 3V3 Notre-Dame-des-Prairies, Quebec, CA, J6E 0L9 Etobicoke, ON, CA, M8W 3C1 Windsor, ON, CA, N8W 5X2 Ottawa, ON, CA, K1G 3W9 Revelstoke, British Columbia, CA, V0E 2S0 Cornwall, ON, CA, K6H 6K8 Swift Current, SK, CA, S9H 0W4 Rivière-du-Loup, Quebec, CA, G5R 4M1 Laval, Quebec, CA, H7L 5V1 Etobicoke, ON, CA, M8W 3C3 Prince George, British Columbia, CA, V2L 2Y8 North Bedeque, Prince Edward Island, CA, C1N 4J9 Kenora, ON, CA, P9N 1M1 Regina, SK, CA, S4N 5X4 Mirabel, Quebec, CA, J7N 1E4 Candiac, Quebec, CA, J5R 0A1 Default, ON, CA All Provinces, CA Duncan, British Columbia, CA, V9L 6W3 Mississauga, ON, CA, L5N 8C2 London, ON, CA, N5V 4N4 Saint-Laurent, Quebec, CA, H4S 2E7 Ft. St. John, British Columbia, CA, V1J 1L4 Winnipeg, MB, CA, R3H 1C9 Clermont, Quebec, CA, G4A 2A6 Lloydminster, AB, CA, T9V 0P4 Edmonton, AB, CA, T9E 0V6 Port Hastings, Nova Scotia, CA, B9A 1M9 Etobicoke, ON, CA, M8W 3C3 Gander, NL, CA, A1V 1A2 Mount Hope, ON, CA, L0R 1W0 Gatineau, Quebec, CA, J8R 3N9 Courtenay, British Columbia, CA, V9N 7Y3 Richmond, British Columbia, CA, V7B 1M5 Thunder Bay, ON, CA, P7B 6S4 Ottawa, ON, CA, K1G 4H9 Dryden, ON, CA, P8N 3G2 Grand Forks, British Columbia, CA, V0H 1H0 Calgary, AB, CA, T2E 8Z9 Clarenville, NL, CA, A5A 1K4 Vaughan, ON, CA, L4K 5N1 Nanaimo, British Columbia, CA, V9S 5W7 Victoriaville, Quebec, CA, G6T 2B4 Edmonton, AB, CA, T5S 2N4 Bathurst, New Brunswick, CA, E2A 4W7 Kitchener, ON, CA, N2B 3E5 Calgary, AB, CA, T2C 5S3 Owen Sound, ON, CA, N4K 5W9 Trois Rivières, Quebec, CA, G8Z 4M6 Charlottetown, Prince Edward Island, CA, C1E 2P5 Burlington, ON, CA, L7M 1A9 Québec, Quebec, CA, G2C 2C4 Kanata, ON, CA, K2T 0R5 Saint-Jean-Port-Joli, Quebec, CA, G0R 3G0 Saint-Laurent, Quebec, CA, H4S 2E7 Rokeby, SK, CA, S3N 4K3 Dartmouth, Nova Scotia, CA, B3B 1P4 Camrose, AB, CA, T4V 2N3 Sherbrooke, Quebec, CA, J1L 1X3 Toronto, ON, CA, M5L 1L5 Etobicoke, ON, CA, M9W 7C3 Toronto, ON, CA, M4M 2P7 Etobicoke, ON, CA, M9W 1L2 New Liskeard, ON, CA, P0J 1P0 Quispamsis, New Brunswick, CA, E2G 2A9 St. John's, NL, CA, A1B 4M6 Queen Charlotte, British Columbia, CA, V0T 1S0 Mississauga, ON, CA, L5S 0A4 Richmond, British Columbia, CA, V7B 1M5 North Saanich, British Columbia, CA, V8L 5V5 Saskatoon, SK, CA, S7L 7M8 Cornerbrook, NL, CA, A2H 1A1 Kingston, ON, CA, K7M 8N3 Grand Falls, NL, CA, A2A 2J4 Terrace, British Columbia, CA, V8G 1K7 Castlegar, British Columbia, CA, V1N 3X8 Grande Prairie, AB, CA, T8V 5M1 Drummondville, Quebec, CA, J2C 3E5 Lethbridge, AB, CA, T1H 5K5 Medicine Hat, AB, CA, T1A 0B5 Vermilion, AB, CA, T9X 1L5 Quesnel, British Columbia, CA, V2J 5Y9 Etobicoke, ON, CA, M9W 1L2 Rimouski, Quebec, CA, G5M 1A7 Guelph, ON, CA, N1K 1B2 Etobicoke, ON, CA, M9W 5R1 Etobicoke, ON, CA, M9W 1L2 Prince Rupert, British Columbia, CA, V8J 1A2 Powell River, British Columbia, CA, V8A 1W1 Brockville, ON, CA, K6V 6N4 Williams Lake, British Columbia, CA, V2G 4K8 Niagara-on-the-Lake, ON, CA, L0S 1J0 Bracebridge, ON, CA, P1L 1P8 Salmon Arm, British Columbia, CA, V1E 2X7 New Richmond, Quebec, CA, G0C 2B0 Edmonton, AB, CA, T6N 1K3 Winnipeg, MB, CA, R2R 0Z9 Fredericton, New Brunswick, CA, E3B 7K2 Smithers, British Columbia, CA, V0J 2N0 Dauphin, MB, CA, R7N 2V4 Vaudreuil-Dorion, Quebec, CA, J7V 5V5 Jonquière, Quebec, CA, G7X 0C1 Sydney, Nova Scotia, CA, B1P 6Z3 Kentville, Nova Scotia, CA, B4N 3V7 Boucherville, Quebec, CA, J4B 6H5 Vernon, British Columbia, CA, V1T 4N2 Mississauga, ON, CA, L5T 1Z6 North Bay, ON, CA, P1B 8G4 Sarnia, ON, CA, N7V 4G6 Grand Falls, New Brunswick, CA, E3Y 4A8 Cranbrook, British Columbia, CA, V1C 4C9 Mississauga, ON, CA, L5N 0E1 Val-d'Or, Quebec, CA, J9P 6Y1 Kamloops, British Columbia, CA, V2C 5P3 Winnipeg, MB, CA, R3H 0C9 Saint-Jérôme, Quebec, CA, J7Y 4P7 Cold Lake, AB, CA, T9M 1W6 Belleville, ON, CA, K8N 4Z6 Saint-Joseph-de-Beauce, Quebec, CA, G0S 2V0 Bedell, New Brunswick, CA, E7M 4M7 Timmins, ON, CA, P4N 7W7
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
The HR Coordinator – Contact Centre Tier 1 is the first point-of-contact between the business and HR Shared Services, managing the escalation and resolution of manager/employee inquiries and requests. This role will support by phone, e-mail and Case forms based on HRSS coverage schedule.
The HR Coordinator will be responsible for personal data transactional support and processing (and other HR transactions as required). The HR Coordinator will also support HR content management by conducting audits, coordinating content updates with COE content owners, and creation or modifications of content (Knowledge Base, Job Aids, etc) that supports the HR service delivery model.
Providing HR Shared Services operational support by supporting service delivery reporting and updates/ creation of HRSS documents (ie. Operational Calendar) with a focus on ongoing continuous improvement will also be in the scope of the person owning this role.
Responsibilities
The successful candidate will:
- Respond to inquiries (internal and external) supporting Core HR, Benefits, Pension, Payroll, employment confirmation for employees, learning, and other HR questions.
- Triages and escalates enquiries to HR Operational Support, HCM Technology Support, local HR, or HR Centres of Excellence. Provides end-to-end case management support and ensures appropriate case escalation and resolution
- Provides problem management, user support, system navigation and policy related information / guidance (e.g., performance timelines, collective agreement guidance) based on the Employee Central Service Centre (ECSC) Knowledge Base
- Ensures ECSC tickets contain the appropriate details prior to escalation
- Investigates and follows up on enquires as necessary within established SLA
- Redirects password reset requests to IT Service Desk
- Redirects pension and benefits enquiries to LifeWorks
Education
- A certificate in Human Resources Management is considered an asset
Experience
The successful candidate has:
- Excellent communication skills
- Strong attention to detail
- Ability to remain efficient and highly organized while managing a large workload
- Initiative and the ability to find answers to questions and resolve issues
- High reliability and ability to handle highly sensitive and confidential information
- Ability to prioritize and complete tasks professionally and within deadlines
- Strong computer and technology skills (MS Office, SuccessFactors, SF Jam, RingCentral Telephony, Case Management, SharePoint)
- Experience in a unionized environment is an asset
- Bilingualism (French and English) is an asset but not required
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: Lead Human Resources Contact Centre
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
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